POSITION TITLE: SCCMHA / BABHA Case Manager GRADE: 5

RESPONSIBLE TO: Case Manager Supervisor

DEPARTMENT/SITE: BABHA / Bay City or SCCMHA / Saginaw

STATUS: Non-exempt; hourly or fee for service. Unit requirement.

All the criteria-based duties and standards within this document will be performed according to established policies, procedures, and guidelines within the department/site and SPSI.

JOB SUMMARY

Case managers are healthcare professionals who help people with a large variety of issues. They assist both individuals and families in coping with complex physical, mental health and substance use conditions. Case managers are there to find the most effective treatment with an integrated approach.

Case managers help people who are in difficult situations figure out what kind of help they need, help them find the services they need, create plans for treatment or recovery, work with other health and human service providers, and track client's progress with treatment plans. Case managers work in many aspects of people's lives, and may work with children and families, senior citizens, those with disabilities, recovering addicts, the mentally ill, immigrants, ex-offenders or the homeless. The relationship with clients is an advocate. The development of such a relationship is a key step in successful case management.

ESSENTIAL JOB DUTIES

1. Reach out to clients assigned by supervisor, asses their most urgent needs, appraise the situation, and listen to their concerns.

2. Perform an in-depth mental and physical health analysis of the client/family.

3. Develop a detailed plan of action to meet the client’s needs, set goals, and find the necessary resources to meet those goals.

4. Offer comprehensive psychosocial services to patients in either individual or group settings.

5. Consult with external agencies in order to provide clients with support services and resources.

6. Keep comprehensive records of clients’ progress throughout the process, including every call, referral, and home visit.

7. Maintain the confidentiality, respect the privacy, and preserve the routine and independence of clients as much as possible.

8. Help clients in meeting basic needs for food, clothing, shelter, personal safety, and general medical and dental care as well as assist with applications for income, medical, housing, or other benefits which they may need and are entitled.

9. Work in accordance with clinical therapists’ medical staff and peer-parent support specialists.

10. Stay in touch with clients to ensure the services were beneficial, and that their needs are met.

11. Engages and develops trusting relationships to enhance successful mental health/substance abuse outcomes using educational, behavioral, and motivational interventions.

12. Accurately chart observations on assigned clients using correct charting format and terminology.

13. Assists in coordinating individual treatment planning including aftercare and recovery support services for each client actively involved in mental health/SUD treatment.

14. Assists each client receiving mental health/SUD treatment in becoming involved with self-help support groups and developing and maintaining social support networks.

15. Reliable in carrying out assignments conscientiously.

16. Continually completes notes, assignments, and incident reports on time per policy.

17. Maintain your credentials and required trainings to satisfy your licensure and/or insurance otherwise immediate suspension of employment will be needed.

18. Maintain valid car insurance, driver’s license, and car registration always otherwise immediate suspension of employment will be needed.

MARGINAL JOB DUTIES

1. Attend all mandatory facility in-services and staff development activities as scheduled.

2. Give appropriate feedback regarding the condition of clients to your supervisor.

3. Coordinate with different professionals and agencies as a team to ensure the consumer’s plans are up to date on meeting their needs as needed.

4. Conduct crisis intervention as needed and seek appropriate guidance when necessary.

JOB SPECIFICATIONS

EDUCATION: Must have a bachelor in social work equivalent in related field areas such as, psychology, professional counselor, social work, CAADC/CADC.

LICENSURE: Valid driver’s license, bachelor level social work license.

EXPERIENCE: A minimum of one to three years’ experience in case management in a mental health or substance use disorder (SUD) setting required.

SKILLS

Self-motivated and the ability to handle unforeseen problems. Does not wait to be told what to do, can work independently.
Exceptional organizational and leadership skills.
Aptitude in resolving issues and conflicts.

INTERPERSONAL SKILLS

1. Must possess effective communication skills and act as a representative of SPSI and adhering to its mission, vision, and values. This includes external representation of local agencies.

2. Speak to clients in a respectful and calming manner, even if clients are agitated. Identify and resolve client conflicts/dissatisfaction issues as needed.

3. Engages and develops trusting relationships with clients to enhance successful mental health/substance use outcomes.

4. Continually strives for effective relationships with staff, clients and management.

Expect self and co-workers to maintain the highest standards of professional ethics.

PHYSICAL EFFORTS: Medium; must be able to lift up to 50 lbs.

HOURS OF WORK: Full-time, flexible and varied. Schedule may vary Monday through Friday 8 a.m. to 7 p.m.

FEE-FOR-SERVICE UNITS: Units are based on face-to-face/ individual sessions with clients. Paperwork cannot be billed under the unit rate. The fee for service rate reflects compensation for any documents that are required per session.

TRAVEL: Reliable transportation is required. Local travel throughout service area is required with possible occasional travel between SPSI locations. Some out of service area travel may also be required. Reimbursement in accordance with SPSI policy.

POSITION TITLE: Mental Health Therapist GRADE: 6 or 7

RESPONSIBLE TO: Clinical Director

DEPARTMENT/SITE: Private Pay / Saginaw or Bay City

STATUS: Exempt; salaried or fee for service. Unit requirement.

All the criteria-based duties and standards within this document will be performed according to established policies, procedures and guidelines within the department/site and SPSI.

JOB SUMMARY

The mental health therapist is the principal provider of direct care clinical service at Saginaw Psychological Services. It is the responsibility of the mental health therapist to provide initial and ongoing assessment of each client to determine the most effective and useful counseling. The mental health therapist works in the agency’s mental health counseling center and may have a caseload of clients with varying diagnosis which none will be discriminated against.

The task of behavioral therapist focuses on treating patients with various conditions and in different age groups starting from childhood. Among the conditions that a behavioral therapist can treat include addictions, mood disorders, anxiety, and phobias. In addition, depression, mental retardation, and attention deficit disorders are also included in the scope of care and treatment of the therapist.

ESSENTIAL JOB DUTIES

1. Effectively manage counter-transference issues and feelings that might threaten to interfere with treatment.

2. Maintain confidentiality of records relating to clients' treatment.

3. Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.

4. Assess patients for risk of suicide.

5. Prepare and maintain all required treatment records and reports.

6. Guide clients in the development of skills or strategies for dealing with their problems.

7. Perform crisis interventions with clients.

8. Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations (take answering services calls after hours if needed).

9. Meet with families, probation officers, police, or other interested parties to exchange necessary information during the treatment process.

10. Discuss with individual patients their plans for life after leaving therapy.

11. Monitor clients' use of medications and report to their family doctor or psychiatrist any issues seen.

12. Learn about new developments in counseling by reading professional literature, attending courses and seminars, or establishing and maintaining contact with other colleagues.

13. Refer patients, clients, or family members to community resources or to specialists as necessary or when other levels of care are needed beyond the therapist scope.

14. Work to continually improve skills seeking training in areas where needs/goals have been identified.

15. Document progress notes, treatment plans, assessments, evaluations and all other required paperwork in a timely fashion according to policy and procedure.

16. Maintain your credentials and required trainings to satisfy your licensure and/or insurance.

17. Other duties assigned as needed.

FAMILY/COUPLE THERAPY

1. Identify the key relationships in which our clients are involved.

2. Invite and engage relevant family of choice members who are significant to the treatment process

as indicated and approved by the client.

3. Seek written consent to talk to family of choice members and invite them to services as

appropriate and approved by the client.

4. Provide couples or family therapy as indicated by the treatment assessment and plan.

5. Demonstrate skill in relational development between family members and couples.

6. Teach communication and conflict resolution where appropriate.

MARGINAL JOB DUTIES

1. Participate in interview process as needed.

2. Assists with training new employees as needed including training therapy team on EHR usage.

Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.

4. Learn about new developments in counseling by reading professional literature, attending courses and seminars, or establishing and maintaining contact with other colleagues.

5. The supervisor will provide assistance and leadership by such means as consulting, teaching or supporting other staff members in conducting their responsibilities and enhancing their professional growth as appropriate, and coordinating activates when assigned to do so.

JOB SPECIFICATIONS

EDUCATION: Must have master’s degree or doctoral degree equivalent in related field areas such as, psychology, professional counselor, social work, CAADC/CADC.

LICENSURE: Valid driver’s license, master level social work license or master level professional counselor license.

EXPERIENCE: A minimum of one to three years’ experience in case management in a mental health or substance use disorder (SUD) setting required. Familiar with assessments, treatment plans, crisis interventions and CBT and/or other treatment modalities.

SKILLS

Self-motivated and the ability to handle unforeseen problems. Does not wait to be told what to do, can work independently.
Aptitude in resolving issues and conflicts.

3. Excellent knowledge and familiarity with current DSM V criteria.

4. Familiar with using electronic health record, Microsoft, excel, and other applications.

INTERPERSONAL SKILLS

1. Must possess effective communication skills and act as a representative of SPSI and adhering to its mission, vision, and values. This includes external representation of local agencies.

2. Speak to clients in a respectful and calming manner, even if clients are agitated. Identify and resolve client conflicts/dissatisfaction issues as needed.

3. Engages and develops trusting relationships with clients to enhance successful mental health/substance use outcomes.

4. Continually strives for effective relationships with staff, clients and management.

Expect self and co-workers to maintain the highest standards of professional ethics.

6. Create enthusiasm for team, set a model for team work and promote strong working relationships.

7. Work as a team member to improve the various services offered by the agency, sharing

information about cutting edge practices or identifying gaps and needs in service.

PHYSICAL EFFORTS: Medium; must be able to lift up to 50 lbs.

HOURS OF WORK: Full-time or part-time, flexible and varied. Schedule may vary from Monday through Friday 7 a.m. to 10 p.m.

Physician Assistant

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