PA Call Center Rep

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Receives incoming phone calls for clinic appointments from patients, nursing staff, and physicians. Responsible for the complete and accurate processing of appointment scheduling, pre-registration, eligibility screening, insurance verification, pre-authorization, and financial counseling. Responsible for the scheduling, updating, and canceling of patient clinic appointments. Obtains patient demographics, insurance, eligibility, and financial responsibility information to ensure complete and accurate registration.

Minimum Qualifications:
High School Diploma or GED.

Minimum 6 months in customer service.

Work Schedule: Flexible

Special Requirements:
Communication Skills: Above Average Verbal (Heavy Public Contact), Writing/Composing Reports, Analytical, Medical Terms, P.C., Typing 25 wpm and Word Processing.

Excellent customer service skills, dependable, self-motivated, excellent communication skills, bilingual preferred. Must score minimum 80% on OPAC Customer Service Test.

Equipment Operated:
PC