Nurse Practitioner - Family Practice

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

POSITION SUMMARY:

The Crisis Clinician is responsible for providing comprehensive, client-focused mental health assessment and treatment utilizing individual and group modalities to people living with HIV/AIDS; LGBTQ+ clients; and the community at large. The Crisis Clinician is part of the Urgent & Integrated Care Team that operates within Equitas Health medical clinics. Crisis Clinicians collaborate with medical providers and other staff to provide care to clients who are presenting with urgent mental health concerns. The Clinician is able to assess the client’s symptoms, create a safety plan, determine a diagnosis, recommend a level of care, and refer the client for additional or ongoing mental health treatment, such as inpatient hospitalization, PHP/IOP, or outpatient counseling. The Clinician will be responsible for scheduling and conducting short-term solution-focused counseling focusing on safety and other immediate needs. The Clinician can also assist with other functions and roles needed in the Mental Health and Recovery Department, such as triaging referrals, providing gender affirming surgery letters, and bridging care while Clients wait to be placed with a long-term therapist. The Crisis Clinician will operate in accordance with established professional standards and guidelines as stated by the Ohio Revised Code and put forth by the Ohio Counselor, Social Work and Marriage and Family Therapist Board. The individual will operate in accordance with the established professional standards and guidelines for the National Association of Social Workers (NASW) or American Counseling Association (ACA) and agrees to adhere to NASW or ACA standards.

SALARY: $58,700-$73,300

BENEFITS:

• PTO
• Vision
• Dental
• Health
• 401k
• Sick time

* Public Service Loan Forgiveness (PSLF)

ESSENTIAL JOB FUNCTIONS:

Essential functions of the job include but are not limited to: diagnosis and treatment of clients with mental health and substance use concerns, crisis intervention and consultation, documentation in an electronic medical record system, utilizing telehealth, phone, and in person visits with clients, attending meetings, and producing clear, understandable, and timely documentation.

MAJOR AREAS OF RESPONSIBILITIES:

• Provide high quality outpatient mental health and recovery assessment and intervention for clients who live with HIV/AIDS and their families; LGBTQ clients, and the community at large.
• Provide crisis intervention to patients experiencing suicidal ideation and complete risk assessments to determine appropriate level of care.
• Demonstrate use of Evidence Based Practices relevant to population and setting.
• Identify appropriate levels of care and treatment needs, including making referrals when clinically indicated.
• Collaborate with a multi-disciplinary team of professionals involved in caring for shared clients via Epic, email, phone, or face to face interactions.
• Complete comprehensive, client-focused assessments, treatment plans and treatment evaluations with all clients.
• Provide short-term solution-focused counseling focusing on safety and other immediate needs.
• Assist in development and facilitation of support groups and therapy groups.
• Demonstrate unconditional positive regard to clients.
• Maintain client records as directed by agency policies and procedures
• Assist clients in accessing medical care, health insurance, Ryan White benefits, and other resources and services to improve health outcomes, housing stability, and employment and income attainment.
• Document encounters with clients in electronic health record accurately and within two business days of service provision.
• Complete HIV/AIDS, BIPOC and LGBTQ specific training to keep informed about current research and psychotherapy interventions.
• Other duties as assigned by supervisor.

EDUCATION/LICENSURE:

• Required: minimum of Master’s degree in social work or counseling
• Required: minimum of MSW, LSW or MA, LPC in the State of Ohio

Knowledge, Skills, Abilities and other Qualifications:

• Preferred:
• Post-master’s experience providing mental health treatment in a multidisciplinary or integrated care setting
• Post-master’s experience working with clients experiencing mental health crisis and utilizing tools such as Columbia-Suicide Severity Rating Scale (C-SSRS) and Ask Suicide-Screening Questions (ASQ)
• Experience using electronic health record software such as Epic
• Experience conducting telehealth appointments
• RequiredKnowledge of, sensitivity to, interest in, and competence in cultural differences, HIV/AIDS, minority health, and sexual health; a demonstrated competence in working with BIPOC individuals, the LGBTQ+ community, and individuals living in poverty
• Strong written & oral communication skills
• Proficiency in all Microsoft Office applications
• Reliable transportation, driver’s license, and proof of auto insurance
• Knowledge and adherence to professional standards and ethics

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives

POSITION SUMMARY:

The Medical Assistant supports the clinical team by completing clinical and administrative tasks related to patient care at the direction of the nurse (RN/LPN) or provider (MD/DO/NP/PA/Psych/Clinical Pharmacist).

HOURLY RATE :$18.13hr- $21.78

BENEFITS:

• PTO
• Vision
• Dental
• Health
• 401k
• Sick time

ESSENTIAL JOB FUNCTIONS:

Essential functions of the job include, but are not limited to, traveling, driving or having reliable transportation; written communication; utilizing a computer for typing and patient care; attending meetings.

MAJOR AREAS OF RESPONSIBILITIES:

• Room patients, obtain vitals, and update basic health information in electronic health record (EHR).
• Review and complete daily tasks such as answering phones, completing prior authorizations, and handling medical records requests as requested by Leadership.
• Administer injections (intramuscular, subcutaneous, or intradermal) as ordered and log all medications administered in appropriate logs and trackers.
• Prepare exam rooms for patient visits by sterilizing and cleaning surfaces, and restocking supplies.
• Assist provider with procedures as indicated.
• Document all care provided and interactions with patients in the EHR.
• Process patient referrals for specialty care and follow-up, as needed, to ensure quality specialty care was provided.
• Provide follow up phone calls to clients or other professionals as needed.
• Adhere to the Equitas Health Care Corporate Compliance Standards of Conduct and all related policies and procedures.
• Participate in other agency meetings as requested by Leadership.
• Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.
• Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity.
• Conduct special projects and perform any other related duties as assigned by Leadership
• Anticipate the customers’ needs and take proactive steps to meet those needs by listening and taking responsibility within scope to ensure issues are resolved.
• Assure a clean, orderly, and functional work environment
• Is an effective team member who is flexible, cooperative, and willing to assist others
• Manage difficult or conflict situations constructively and seek appropriate assistance
• Act as a resource and mentor to new employees, students, and other team members
• Actively participate in departmental professional development activities
• Other duties as assigned

EDUCATION/LICENSURE:

• Completion of Medical Assistant Program
• MA certification preferred
• Current certification in CPR/BLS.
• High school diploma or GED is required.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS:

• One year or greater experience as a Medical Assistant required or 120 hours of completed clinical/externship experience through Medical Assistant Program
• Experience working in electronic health records required. Epic experience preferred.
• Ability to work Saturdays.
• Excellent interpersonal, organizational, and customer service skills required
• Exemplary written and verbal communication skills.
• Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, Gender Affirming Care, sexual practices, chemical dependency and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
• Proficiency in all Microsoft Office applications and other computer applications required.
• Reliable transportation, driver’s license and proof of auto insurance required.

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ) healthcare organizations. With 17 offices in 11 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

POSITION SUMMARY:

The Health Information Management Specialist (HIMS) is responsible for ensuring that the Equitas Health meets the required standards to have a successful records operation. The HIMS will work with the Chief Clinical Operations Officer, Compliance Officer & Legal Counsel, Chief Financial Officer, Director of Healthcare Revenue, Director of Healthcare Operations, Senior Director of Client Services, Director of Quality Improvement and Evaluation, and other staff members in developing, implementing, and managing all medical records at Equitas Health. This position is required to use some independent discretion and judgment with respect to decisions and recommendations. This position requires leadership skills to assist in creating an environment/culture to enable Equitas Health to fulfill its mission, to meet or exceed its goals, and to maintain compliance.

ESSENTIAL JOB FUNCTIONS:

Essential functions of the job include, but are not limited to, traveling, driving or having reliable transportation; written communication; relationship building; utilizing a computer for typing and research; attending meetings; high level of organization and detail oriented and presenting to small groups.

Job Responsibilities:

• Direct the maintenance of all patients’ medical records in accordance with internal policies and with state and federal regulations.

• Ensures the privacy of all agency medical records, which include having a superior knowledge of HIPAA’s Privacy Rule requirements concerning patient rights, administrative requirements, and appropriate uses and disclosures and assisting in operationalizing those requirements.

• Work with the appropriate organization departments to ensure compliance with applicable HIPAA Security Rule standards (administrative, technical, and physical safeguards).

• Respond to requests for protected health information, including internal requests for purposes of research, fundraising, quality improvement, marketing, compliance, audits, etc. and external requests from patients, attorney representatives, government agencies, treatment providers, payers, grantors, law enforcement, boards, etc.

• Maintain organized, audible, and thorough log of all internal and external requests.

• Oversee the processing of responding to subpoenas consistent with legal regulations.

• Ensure that all requests and reports are timely completed.

• Answer employee inquiries concerning medical records management and provide timely answers.

• Oversee patient records to verify they are in accordance with agency policy and in compliance with all billing and documentation guidelines.

• Train personnel in the daily operations of medical records management.

• Responsible for the integrity and quality of the electronic medical records needed to provide safe, quality care.

• Keeping abreast of any new computer technologies, new state and federal laws, and any new regulations enacted by Medicare, Medicaid, and insurance companies.

• Uploading patient records and designating them to the appropriate section in OCHIN.

• Maintain correspondence received through Right Fax and distribute and process as appropriate in OCHIN On Base.

• As Lead, Make sure that request that need a signed notary, have been reviewed, signed and dated.

• Handle any Home Health Authorizations , Short Term Disability , Leave Of Absence , responsible for getting them signed by physician And/or send records that are being requested in a timely manner

Education/Licensure

• An Associate's degree from an approved program for Health Information Management, Business or related field OR two years of Medical Records experience preferred.
• College coursework or vocational/technical training in nursing or another health-related field may substitute on a year-for-year basis for the required experience.

• Bachelor's degree is preferred.

• Current credentials as a Registered Health Information Technician (RHIT) and/or Registered Health Information Administrator (RHIA) or equivalent certification around medical records management preferred.

Knowledge, Skills, Abilities and other Qualifications:

• Experience in a community based health care setting preferred.

• Working knowledge of HIPAA’s Privacy Rule and Security Rule preferred.

• Practical knowledge of medical terminology and record keeping preferred.

• Knowledge and experience with electronic health record software, specifically Epic, preferred.

• Past audit experience preferred.

• Strong written and verbal communication skills a must, which includes excellent customer service skills.

• Knowledge and experience with the diversity of the gay/lesbian/bisexual/transgendered community required.

• Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgendered community.
• Proficiency in all Microsoft Office applications and other computer applications required.

• Must have reliable transportation and valid Ohio driver’s license.

Other Information:

Hours are varied including some evenings and weekends. Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment.

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 21 offices in 13 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives. The Equitas Health Pharmacy operates as a social enterprise for Equitas Health; 100% of profits are reinvested back into the organization’s programs and services. For more information, visit equitashealth.com or find them on Facebook or Twitter.

Hourly Pay Range :$18.13hr- $21.78

This role is for our Express Clinic at our King-Lincoln location. Monday-Thursday/3pm-9pm

ESSENTIAL JOB FUNCTIONS:

Essential functions of the job include but are not limited to provide direct and indirect patient care services in order to meet the needs of Equitas Health patients. Provide care that reflects initiative and responsibility indicative of professional expectations. Must be able to respond quickly and accurately to changes in condition or response to treatment and able to perform general medical assistant duties under the supervision of licensed health care professionals and within the scope of practice.

MAJOR AREAS OF RESPONSIBILITIES:

· Prepare exam rooms for patient visits by sterilizing and cleaning surfaces, and restocking supplies.

· Room patients, obtain vitals, and update basic health information in electronic health records (EHR).

· Prepares patients for examinations and performs routine screening tests.

· Assists provider with exams.

· Performs basic lab tests such as phlebotomy and collection of other lab specimens.

· Prepares and administers medications with provider authorization.

· Log all medications administered in appropriate logs, ensuring that all are accounted for against proper inventory accounts.

· Practices OSHA safety standards.

· Performs accurate, legal, and ethical documentation at all times.

· Document all care provided and interactions with patients in the EHR.

· Review and complete daily tasks such as scanning, completing referral requests, answering phones, prior authorizations and handling medical records requests as requested by nursing management.

· Process patient referrals for specialty care and follow-up, as needed, to ensure quality specialty care was provided.

· Work in a collaborative manner with medical case managers to ensure that patient paperwork is completed.

· Provide follow-up phone calls to clients or other professionals as needed.

· Comply with the Equitas Health Care Corporate Compliance Standards of Conduct and related policies and procedures.

· Participate in other agency meetings as requested by supervisor including continuous quality improvement committee meetings.

· Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.

· Demonstrate excellent work ethics and communication skills

· Continuously grow and develop cultural competency, exhibiting an understanding, awareness, and respect for diversity.

· Upholds HIPAA regulations

· Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity.

EDUCATION/LICENSURE:

· Completion of Medical Assistant Program

· An active CMA or RMA licensure.

· Phlebotomy certification preferred.

· Certification in CPR/BLS.

· A high school diploma or GED is required.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS:

· One year or greater experience as a Medical Assistant required

· One year or greater experience in phlebotomy preferred.

· Experience working in electronic health records is required. Epic experience preferred.

· Ability to work Saturdays.

· Exemplary customer service as well as written and verbal communication skills.

· Must have sensitivity to, interest in, and competence in cultural differences, HIV/AIDS, minority health, sexual practices, chemical dependency, and a demonstrated competence in working with persons of color, and the gay/lesbian/bisexual/transgender community.

· Proficiency in all Microsoft Office applications and other computer applications required.

· Reliable transportation, driver’s license, and proof of auto insurance required.

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

HOURLY RATE:$28.22- $35.24

PART-TIME ROLE

ESSENTIAL JOB FUNCTIONS:

Applicants must be able to tune into details while balancing service quality with efficiency. Since communication is key in a fast-paced/high volume practice, applicants are required to share knowledge and pass information quickly and effectively—all to promote a fluid work environment. One of the most important functions of EFDAs in our practice is performing fillings with extreme accuracy and with high efficiency. Although speed is very important for this job, the quality of the work and the customer service that accompanies it are equality important.

Along with the aforementioned requirements, it is also expected that the EFDA:

• Be able to fill and polish with efficiency, speed, and accuracy.
• Have excellent chairside skills
• Proficiency with dental instruments and chairside hardware
• Possess productivity management skills
• Be open to a long term commitment—ultimately to grow with the practice
• Be punctual
• Be able to communicate effectively with patients (good customer service skills)
• Be able to work well under pressure and time constraints
• Have a high motivation for patient care
• Has an Ohio Radiology Certificate
• Has their Hepatitis B Vaccinations up to date
• Be familiar with dental software (plus if proficient with Dentrix)

MAJOR AREAS OF RESPONSIBILITIES:

• Performing Fillings and aiding Doctors with their restorative patients
• Sealants
• Sterilization
• Conducting Xrays (FMX and Panos)
• Child Prophy
• Bite adjustments
• Denture Steps
• Temporary Crowns and bridges
• Helping with Inventory Organization
• Communicating and instructing patients/parents regarding their dental needs and help to alleviate any concerns or questions they may have
• Communicate and coordinate with all the team members and management staff to not only provide a productive work environment, but also to set/achieve office goals.
• Assist with regular Dental Dental Assistant functions (Prepping rooms, instrument setup/sanitation, model pouring/prep, etc)
• Assisting with Front Desk functions
• Helping with all lab duties (prepping and pouring, checking-in, scheduling, organizing)
• Must have experience placing fillings, polishing, and putting on sealants
• All Dental Assistant Duties in additional to all EFDA duties.

EDUCATION/LICENSURE:

• Ohio EFDA License (Required)
• Dental Radiology Certification (Required)
• Coronal Polishing (Required)

Knowledge, Skills, Abilities and other Qualifications:

• Dental Assisting: 2 years (Required)
• Placing Fillings: 1 year (Preferred)
• Taking FMX and Panoramic Xrays: 2 years (Required)

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

HOURLY RATE: $18.13-$21.78

BENEFITS:

• PTO
• Vision
• Dental
• Health
• 401k
• Sick time

POSITION SUMMARY:

The Prior Authorization Specialist handles all prior authorizations, third party appeals, and pending third party payer issues across all Equitas Health medical centers. This individual will work with internal and external pharmacies, CoverMyMeds, the EHR, and all Equitas Health health center providers to facilitate prior authorization completion. This individual must be able to work in conjunction with the pharmacy department and health center staff to facilitate the prior authorization process.

ESSENTIAL JOB FUNCTIONS:

The Prior Authorization Specialist is responsible for handling all prior authorizations, appeals, and third party medication disputes for providers at Equitas Health. The Prior Authorization Specialist will be required to communicate with prescribers, pend medication changes, and maintain exceptional documentation in the patient health record. The staff member will also be in constant communication with internal pharmacies, external pharmacies, and patients waiting on prior authorizations. Essential job functions include, but are not limited to, driving or having reliable transportation, written and verbal communication, utilizing a computer for typing, multi-system use/maintenance, and attending meetings.

MAJOR AREAS OF RESPONSIBILITIES:

• Complete prior authorizations submission within established time frame.
• Collaborate with providers to manage appeals and/or peer-to-peer discussion with third party representatives.
• Ensure proper documentation is maintained in the EHR.
• Work with clinical pharmacist team to provide potential therapeutic substitutions to prescribers
• Communicate with the clinical team on the status of prior authorizations or changes that must be made for therapy to continue for the patient.
• Maintain constant communication with the internal and external pharmacy teams for medication processing.
• Inform patients when prior authorizations are approved.
• Provide data on prior authorizations as needed to Senior Leadership.
• Other duties as assigned by the Prior Authorization Supervisor, Director of Nursing, and Leadership.
• Comply with the Equitas Health Care Corporate Compliance Standards of Conduct and related policies and procedures.
• Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities.
• Continuously grow and develop cultural competency, exhibiting an understanding, awareness, and respect for diversity.
• Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity.

EDUCATION/LICENSURE:

• Medical Assistant, Certified Pharmacy Technician or Registered Pharmacy Technician (must be registered with State of Ohio Board of Pharmacy).

Knowledge, Skills, Abilities and other Qualifications:

• Experience working in medical records preferred.
• Must be able to accurately and effectively meet established deadlines
• Experience with prior authorizations preferred.
• Strong attention to detail.
• Ability to be flexible in working hours.
• Must ensure detailed and thorough documentation.
• Exemplary written and verbal communication skills.
• Knowledge of healthcare terminology.
• Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, chemical dependency and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
• Proficiency in all Microsoft Office applications, computers, email, web-based systems and electronic health records.
• Reliable transportation, driver’s license and proof of auto insurance required.

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

The Care Right There (CRT) Therapist is responsible for providing comprehensive, client-centered mental health treatment to clients who are living with HIV/AIDS. Care Right There is a Ryan White Part A funded mental health treatment program focusing on meeting the needs of clients who have identified mental health needs but are unable to access clinic- or office-based treatment due to symptoms and other psycho-social stressors. The CRT Therapist provides treatment to clients in the home, in the community, and via telehealth in an effort to reduce symptoms and barriers that impact the client’s ability to participate in office-based outpatient therapy. The CRT Therapist will complete diagnostic assessment with treatment recommendations and will assist with the client in developing measurable treatment goals. The CRT Therapist will provide outpatient counseling utilizing individual and group modalities. Clients will become more consistent with treatment and therefore achieve viral load suppression. The CRT Therapist will operate in accordance with the established professional standards and guidelines as stated by the Ohio Revised Code and put forth by the Ohio Counselor, Social Work and Marriage and Family Therapist Board. The individual will operate in accordance with the established professional standards and guidelines for the National Association of Social Workers (NASW) or American Counseling Association (ACA) and agrees to adhere to NASW or ACA standards.

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ) healthcare organizations. With 17 offices in 11 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

POSITION SUMMARY:

The Advanced Practice Provider (APP) is a Nurse Practitioner (NP) or Physician Assistant (PA) who is part of a multidisciplinary team that provides comprehensive medical care to patients. This position is responsible for providing float coverage to outpatient community health centers throughout Ohio. When not providing float coverage this position will assist with timely management of in basket functions, such as patient messages and medication refill requests, for medical providers across the five Equitas Health Centers. The APP works autonomously and in collaboration with a variety of staff to diagnose and manage patients’ health care. Participation in the development, expansion, and maintenance of the Equitas Health Medical Center program is expected.

SALARY: $105,600-$132,000 with a $7,500 sign on bonus

This role would float between our medical center offices located in: Columbus, Dayton, Cincinatti, Toledo and Akron

BENEFITS:

• PTO
• Vision
• Dental
• Health
• 401k
• Sick time

ESSENTIAL JOB FUNCTIONS:

Essential functions of the job include, but are not limited to, traveling, driving or having reliable transportation; written communication; relationship building with clients and community partners; utilizing a computer for typing and conducting research; attending meetings; and presenting to individuals, small and large groups.

***that this position is eligible to receive National Health Services Corp Loan Repayment

** Mileage reimbursement

**$5,000 Travel stipend to reimburse the provider for any additional expenses they may incur traveling to one of the five clinics.

**Up to $5,000 relocation assistance.

MAJOR AREAS OF RESPONSIBILITIES:

· Provide short and extended clinical coverage that includes direct patient care, when scheduled providers are on leave.

· Remotely manage Epic In Basket. This includes but is not limited to: responding to patient messages, refill requests, and assisting medical assistants and nurses with patient care tasks.

· Provide direct medical services to patients, including but not limited to comprehensive medical history, medical assessment, primary care, specialty care for transgender and gender nonconforming people, specialty HIV care, laboratory surveillance, and physical exam.

· Prescribe or recommend pharmacologic and non-pharmacologic therapies including controlled substances and hormone therapy.

· Facilitate direct patient admissions into hospitals when needed.

· Play key role on multidisciplinary team to develop coordinated treatment plans.

· Use primary care clinic protocols and procedures in providing services.

· Consult with Collaborating/Supervising Physician regularly.

· Educate patients on Transgender Health, HIV disease, primary care issues, and adherence strategies to medications prescribed.

· Assess patient risk behaviors and educate patients in prevention of HIV transmission, provide HIV prevention therapy as needed.

· Assist with the development and implementation of clinic policies and procedures, clinical protocols, continuous quality improvement standards and program monitoring.

· Develop strong collaborative relationships with the trans and gender nonconforming community to enhance patient access to services including specialists and consultant care.

· Continually update own knowledge of trans health and HIV/AIDS through reading, conference attendance, lectures and other educational opportunities.

· Participate in quality efforts to increase health outcomes for patients.

· Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.

· Continuously grow and develop cultural competency, exhibiting an understanding, awareness, and respect for diversity. Practice cultural humility in daily interactions with staff, patients and community.

· Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity.

· Other medical center and pharmacy related duties as assigned.

EDUCATION/LICENSURE:

· Minimum of a Master’s Degree in Nursing with board certification as a FNP, ANP, AGNP, or AGPCNP; or Minimum of a Master’s Degree in Physician Assistant Studies with board certification as a PA.

· Active Ohio licensure as a Nurse Practitioner or Physician Assistant with prescriptive authority.

· Federal DEA license

· Certification in CPR/BLS

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS:

· Experience in Epic preferred.

· 2 years or more experience in providing primary care desired

· 2 years or more experience in providing HIV care desired.

· Ability to work Saturdays and extended hours on an intermittent and rotating basis.

· Exemplary customer service as well as written and verbal communication skills.

· Knowledge of health and social service needs of persons with HIV/AIDS.

· Must have sensitivity to, interest in and competence in cultural differences, transgender and gender non-conforming patients, HIV/AIDS, minority health, sexual practices, chemical dependency and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.

· Proficiency in all Microsoft Office applications and other computer applications required.

· Reliable transportation, driver’s license and proof of auto insurance required.

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

POSITION SUMMARY:

The Director of Quality Assurance will lead Equitas Health’s Quality Management program and implementation of the annual Quality Assurance plan. QA is integrated in all aspects of business and clinical operations across the organization and owned by all providers and employees. The Director of QA works closely with leaders and staff to build quality assurance into workflows, deploying effective education, training, communications and a regulatory change management process. This position serves as the organization’s Compliance Officer and is responsible for ensuring the organization is compliant with federal, state and local government regulations. This includes developing, monitoring and revision of policies and procedures that address risk management, HIPAA compliance, 340B pharmacy and other regulatory requirements.

SALARY: $105,600-$135,000

BENEFITS:

• PTO
• Vision
• Dental
• Health
• 401k
• Sick time

ESSENTIAL JOB FUNCTIONS:

Essential functions of the job include, but are not limited to local and regional travel, personnel management, leading organizational change, analytical and problem solving to direct process improvement, audit preparation, program compliance, quality outcomes and reporting, strategic planning, maintain staff and patient confidentiality, effectively manage multiple and simultaneous responsibilities, and strong communication and interpersonal skills.

Job Responsibilities:

• Co-Chairs the Quality Assurance Committee for the organization. Ensure the QA Committee provides evidence that the organization has systems in place to meet the Seven Elements of an Effective Compliance Program. Such evidence must contain trending data that is both accurate and can be used in predictive analysis.
• Create an FQHC Compliance Program that meets Section 330 of the Public Health Services Act and the requirements outlined in the Health Center Program Compliance Manual promulgated by HRSA.
• Develop and foster effective collaboration between departments and programs to ensure an integrated approach to quality, safety, and performance improvement. Communicate effectively to facilitate positive working relationships and achieve desired outcomes.
• Use an equity and social justice lens to support more equitable analyses and evaluation and bring greater awareness/understanding of the correlation between health disparities and health outcomes.
• Direct the day-to-day execution of the strategies and tactics necessary to successfully improve the outcomes and results of the organization.
• Manage organizational attestations, trainings, incident reporting, and policies.
• Implement Quality Management and Annual QA Plan(s), and provide Board of Trustee’s an Annual QA Report. Provide Board of Trustees with regular reports on health center and clinical compliance.
• Collaborate with the Chief Medical Officer in improving clinical quality measures across all service lines. Participate in activities associated with evaluating performance in value based care.
• Create annual audit plan for high risk areas, with particular attention to billing; coding; documentation; HIPAA; investigations; cybersecurity; fraud, waste & abuse; grants management; vendor relations; and revenue protection in general.
• Participate in the development and timely review of organizational policies, procedures, and programs and provide continuing guidance to all employees on quality assurance matters that have implications for all departments.
• Collaborate across departments and update the following Operational Policies & Procedures: Compliance, HIPAA, Safety, 340B, Risk Management, Emergency Preparedness.
• Perform annual HIPAA risk assessments by ensuring the agency is in compliance with the Security Rule’s administrative, physical, and technical requirements.
• Work with Human Resources to create, implement, update, and ensure compliance with the Employee Handbook.
• Ensure systems are in place to meet compliance requirements of all federal, state and local laws, including but not limited to HIPAA, OSHA, 340B, HRSA, HUD, CDC and other regulatory guidelines, and accreditation requirements (CARF, URAC).
• Establish an open communication environment that encourages all employees to report any suspected illegal conduct or other conduct that violates any policy or procedure, or any applicable law or regulation.
• Appropriately document and investigate incident reports submitted by employees. Provide data to Quality Committee giving them an understanding of the reporting made by staff.
• Ensure department directors review and attest to department-specific policies and procedures.
• Ensure, as appropriate, that the National Practitioner Data Bank, state licensure records, the HHS-OIG’s List of Excluded Individuals/Entities, and the General Services Administration’s (GSA’s) List of Parties Debarred from Federal Programs are regularly checked with respect to applicable employees, medical staff, and contractors.
• Annually review the OIG Office of Civil Rights Work Plan and amend the QA Manual and Audit Schedule as necessary to accommodate federal government’s priorities.
• Collaborate with external auditors whenever necessary.
• Ensure best practices are met in service areas provided by Equitas Health, if possible and practical.
• Maintain departmental regulatory and accreditation compliance by ensuring staff are competent, and take actions to improve.
• Collaborate with Safety and IT to monitor, implement and revise Equitas Health’s Emergency Preparedness Program.
• Collaborate with patient experience specialist on grievance policies and organizational activities are followed.
• Manage timesheets, performance reviews and other management requirements for Quality Staff; provides ongoing coaching, feedback and support to develop competency and capacity to successfully meet the goals of the department and further the mission of the organization.
• Contribute to a positive work environment by demonstrating unconditional positive regard to patients, clients, employees and stakeholders. Promote and participate in continued learning that supports greater cultural humility and affirming interactions.
• Other duties as assigned.

Knowledge, Skills, Abilities and other Qualifications:

• Requires healthcare compliance certification (CHC) or 7 years of experience in healthcare compliance.
• Experience with operationalizing quality assurance program processes and workflows, doing so in a community health center is preferred.
• Effective interpersonal skills including the ability to develop a rapport with all employees at all levels in order to cultivate an environment conducive to reporting possible legal and policy violations. Ability to competently follow through on investigating such potential violations.
• Strong written and verbal communication skills a must.
• Ability to work independently and efficiently with minimal supervision, including the ability to complete projects in a timely manner in a fast-paced and changing environment with multiple priorities and objectives.
• Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, chemical dependency and a demonstrated competence in working with persons of color, and the LGBTQIA community.
• Proficiency in all Microsoft Office applications and other computer applications required.
• Must have reliable transportation and valid Ohio driver’s license.

Other Information:

Hours are varied including some evenings and weekends. Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment.

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

POSITION SUMMARY:

The Advanced Practice Provider (APP) is a Nurse Practitioner (NP) or Physician Assistant (PA) who is part of a multidisciplinary team that provides comprehensive medical care to patients. The APP works autonomously and in collaboration with a variety of staff to diagnose and manage patients’ health care. Participation in the development, expansion, and maintenance of the Equitas Health Medical Center program is expected.

Position Status: Part-Time, 24 hours per week

Schedule: Evening shift, 3:00 p.m. – 9:00 p.m.

SALARY: $110,000-$150,000

ESSENTIAL JOB FUNCTIONS:

Essential functions of the job include, but are not limited to, traveling, driving or having reliable transportation; written communication; relationship building with clients and community partners; utilizing a computer for typing and conducting research; attending meetings; and presenting to individuals, small and large groups.

MAJOR AREAS OF RESPONSIBILITIES:

• Provide direct medical services to patients, including but not limited to comprehensive medical history, medical assessment, primary care, specialty care for transgender and gender nonconforming people, specialty HIV care, laboratory surveillance, and physical exam.
• Prescribe or recommend pharmacologic and non-pharmacologic therapies including controlled substances and hormone therapy.
• Facilitate direct patient admissions into hospitals when needed.
• Play key role on multidisciplinary team to develop coordinated treatment plans.
• Use primary care clinic protocols and procedures in providing services.
• Consult with Collaborating/Supervising Physician regularly.
• Educate patients on Transgender Health, HIV disease, primary care issues, and adherence strategies to medications prescribed.
• Assess patient risk behaviors and educate patients in prevention of HIV transmission, provide HIV prevention therapy as needed.
• Assist with the development and implementation of clinic policies and procedures, clinical protocols, continuous quality improvement standards and program monitoring.
• Develop strong collaborative relationships with the trans and gender nonconforming community to enhance patient access to services including specialists and consultant care.
• Continually update own knowledge of trans health and HIV/AIDS through reading, conference attendance, lectures and other educational opportunities.
• Participate in quality efforts to increase health outcomes for patients.
• Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.
• Continuously grow and develop cultural competency, exhibiting an understanding, awareness, and respect for diversity. Practice cultural humility in daily interactions with staff, patients and community.
• Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity.
• Other medical center and pharmacy related duties as assigned.

EDUCATION/LICENSURE:

• Minimum of a Master’s Degree in Nursing with board certification as a FNP; or Minimum of a Master’s Degree in Physician Assistant Studies with board certification as a PA.
• Active Ohio licensure as a Nurse Practitioner or Physician Assistant with prescriptive authority.
• Federal DEA license
• Certification in CPR/BLS

Knowledge, Skills, Abilities and other Qualifications:

• Experience in Epic preferred.
• 2 years or more experience in providing primary care desired
• 2 years or more experience in providing HIV care desired.
• Ability to work Saturdays and extended hours on an intermittent and rotating basis.
• Exemplary customer service as well as written and verbal communication skills.
• Knowledge of health and social service needs of persons with HIV/AIDS.
• Must have sensitivity to, interest in and competence in cultural differences, transgender and gender non-conforming patients, HIV/AIDS, minority health, sexual practices, chemical dependency and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
• Proficiency in all Microsoft Office applications and other computer applications required.
• Reliable transportation, driver’s license and proof of auto insurance required.

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

Location: This position will serve as a Lead Patient Access Representative for both Short North and King Lincoln Health Centers.

Position Status: Part-Time (Benefit Eligible) , must work 30 hours per week to be eligible for benefits

Schedule: Evening shift, Monday - Thursday 3:00 p.m. – 9:00 p.m. ; Saturday 8 a.m.-1 p.m.

HOURLY RATE: $20.43-$24.52

BENEFITS:

• PTO
• Vision
• Dental
• Health
• 401k
• Sick time
• Paid Holidays

POSITION SUMMARY

Reporting to the Clinic Manager, the Patient Access Representative (PAR) Lead serves as the operational lead for Patient Access functions across the King Lincoln and Short North Health Centers. This position provides frontline leadership, training, coaching, and daily operational support to Patient Access Representatives while maintaining direct patient-facing responsibilities.

The PAR Lead serves as the primary point of contact for registration, scheduling, patient access workflows, and operational issues that arise during clinic hours. This position works collaboratively with Clinic Managers, providers, nursing staff, and other operational leaders to ensure adequate staffing coverage, exceptional patient experiences, regulatory compliance, and efficient clinic operations.

The PAR Lead is responsible for coordinating coverage between assigned locations, supporting onboarding and training efforts, monitoring registration accuracy and workflow compliance, and assisting with the resolution of patient and staff concerns.

This position requires regular travel between the King Lincoln and Short North Health Centers.

ESSENTIAL JOB FUNCTIONS

Essential functions of the position include, but are not limited to:

• Patient registration and scheduling
• Insurance verification and eligibility review
• Training and onboarding support
• Workflow monitoring and quality assurance
• Patient flow coordination
• Staff scheduling coordination
• Customer service and patient relations
• Escalation management and problem resolution
• Data entry and reporting
• Utilization of Epic and Microsoft Office applications
• Reliable transportation between clinic locations

MAJOR AREAS OF RESPONSIBILITY

Leadership and Operational Support

• Serve as the designated Patient Access Lead after regular clinic hours.
• Provide operational support and guidance to Patient Access Representatives.
• Serve as the first point of contact for operational questions, workflow concerns, and patient access issues.
• Assist Clinic Managers with maintaining consistent registration and scheduling processes across assigned clinics.
• Coordinate daily staffing coverage between King Lincoln and Short North to ensure adequate operational support.
• Identify coverage gaps and collaborate with Clinic Managers to implement staffing solutions.
• Assist with maintaining clinic readiness and efficient patient flow.
• Support implementation of operational initiatives, workflow changes, and patient access best practices.
• Collaborate with team members to resolve time sensitive issues
• Review registration reports to identify errors

Training and Staff Development

• Assist with onboarding and training of newly hired Patient Access Representatives.
• Serve as a preceptor and mentor for Patient Access staff.
• Provide ongoing coaching, feedback, and support regarding registration, scheduling, insurance verification, and customer service expectations.
• Identify training opportunities and communicate recommendations to Clinic Managers.
• Reinforce departmental policies, procedures, and workflows.
• Support competency validation and ongoing staff development activities.

Patient Access Operations

• Perform all duties of a Patient Access Representative.
• Schedule appointments for all health center services.
• Verify patient demographics, insurance information, eligibility, and sliding fee documentation.
• Collect copays, balances, and required patient payments.
• Complete registration and check-in functions accurately and efficiently.
• Manage provider scheduling requests as assigned.
• Scan and maintain patient records in accordance with organizational standards.
• Monitor appointment schedules and support efforts to reduce no-show rates.
• Assist with management of registration work queues and patient access tasks.

Quality Assurance and Compliance

• Monitor registration accuracy and adherence to established workflows.
• Conduct routine audits of patient access processes as assigned.
• Assist with identifying registration errors, insurance verification issues, and workflow gaps.
• Ensure compliance with HIPAA regulations and organizational policies.
• Support quality improvement initiatives related to patient access and patient experience.
• Assist with monitoring departmental metrics and identifying opportunities for improvement.

Customer Service and Escalation Management

• Demonstrate exceptional customer service and patient advocacy.
• Assist with resolution of patient complaints and service concerns.
• Handle escalated situations professionally and efficiently.
• Collaborate with clinical and operational teams to address patient concerns and improve service delivery.
• Promote a welcoming, inclusive, and patient-centered environment.

Team Collaboration

• Partner with providers, nursing staff, behavioral health staff, case management, pharmacy, and other departments to ensure coordinated patient care.
• Participate in departmental meetings and operational huddles.
• Support communication between clinic locations to promote consistency and operational excellence.
• Foster a culture of teamwork, accountability, and continuous improvement.

Additional Responsibilities

• Comply with Equitas Health Corporate Compliance Standards of Conduct and related policies.
• Demonstrate unconditional positive regard toward patients, staff, and community members.
• Maintain cultural humility and support Equitas Health's commitment to diversity, equity, inclusion, and belonging.
• Perform other duties as assigned.

EDUCATION/LICENSURE

• High School Diploma or GED required.
• Associate degree in Healthcare Administration, Business Administration, or related field preferred.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER QUALIFICATIONS

• Minimum of three years of healthcare registration, patient access, medical reception, or related experience required.
• Minimum of one year serving as a lead, trainer, preceptor, or informal team leader preferred.
• Experience in a Federally Qualified Health Center (FQHC) preferred.
• Experience with Epic Electronic Health Record preferred.
• Strong knowledge of insurance verification, eligibility determination, sliding fee programs, and patient registration workflows.
• Demonstrated ability to train, mentor, and coach staff.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Demonstrated problem-solving and conflict-resolution skills.
• Strong customer service skills.
• Ability to work independently while supporting team success.
• Proficiency with Microsoft Office applications.
• Ability to maintain confidentiality.
• Reliable transportation and ability to travel between assigned clinic locations.
• Regular and predictable attendance required.

PREFERRED COMPETENCIES

• Leadership without direct authority
• Operational decision-making
• Staff coaching and development
• Workflow improvement
• Patient experience excellence
• Team collaboration
• Adaptability and flexibility
• Data accuracy and attention to detail

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the appl

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

ESSENTIAL JOB FUNCTIONS:

Essential functions of the job include, but are not limited to, traveling, driving or having reliable transportation; written communication; relationship building with clients and community partners; utilizing a computer for typing and conducting research; attending meetings; and presenting to individuals, small and large groups.

SALARY RANGE: up to $240,000 with a $10,000 sign on bonus

BENEFITS

• PTO
• Vision
• Dental
• Health
• 401k
• Sick time

MAJOR AREAS OF RESPONSIBILITIES:

• Provide the highest quality outpatient medical services to patients by assessing healthcare needs, performing physical examinations, ordering pertinent diagnostic tests, diagnosing, and prescribing pharmacologic and non-pharmacologic therapies including controlled substances and hormone therapy.
• Educate patients on Transgender Health, HIV disease, primary care issues, and adherence strategies to medications prescribed.
• Provide culturally competent health care to all patients with particular focus on the LGBTQ community.
• Play a key role on a multidisciplinary team to develop coordinated treatment plans for patients.
• Assist with the development and implementation of clinic policies and procedures, clinical protocols, continuous quality improvement standards and program monitoring.
• Work closely with administrative staff and the Medical Director to implement innovative approaches to care and meet strict standards as imposed by a variety of accrediting bodies.
• Develop strong collaborative relationships with other community providers, particularly referral sources and the hospital at which physician will be privileged.
• Continually update knowledge on topics related to LGBTQ health, primary care topics and HIV/AIDS through reading, conference attendance, lectures and other educational opportunities.
• Participate in quality efforts to increase health outcomes for patients.
• Act as a collaborating physician for Advanced Practice Providers (APPs) on staff.
• Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.
• Continuously grow and develop cultural competency, exhibiting an understanding, awareness, and respect for diversity. Practice cultural humility in daily interactions with staff, patients and community.
• Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity.
• Other medical center and pharmacy related duties as assigned.

EDUCATION/LICENSURE:

• Graduation from an accredited university with a Doctor of Medicine degree or a Doctor of Osteopathy degree.
• Completion of accredited residency program
• Active and unrestricted medical licensure in Ohio
• Federal DEA license
• Board certification in Family Medicine or Internal Medicine

Knowledge, Skills, Abilities and other Qualifications:

• Passion for and cultural competency in serving LGBTQ patients
• Ability to be credentialed and privileged by the Board
• Excellent bedside manner and commitment to customer service
• Ability to provide clinic coverage one Saturday morning per month and select (evening(s) per week.
• Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, and a demonstrated competence in working with persons of color, and LGBTQ communities.
• Proficiency in all Microsoft Office applications and other computer applications required. Experience with Epic preferred and ability to learn new technologies, web tools, and basic design tools is imperative.
• Must have reliable transportation and valid Ohio driver’s license.

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

The Director of Quality Assurance will lead Equitas Health’s Quality Management program and implementation of the annual Quality Assurance plan. QA is integrated in all aspects of business and clinical operations across the organization and owned by all providers and employees. The Director of QA works closely with leaders and staff to build quality assurance into workflows, deploying effective education, training, communications and a regulatory change management process. This position serves as the organization’s Compliance Officer and is responsible for ensuring the organization is compliant with federal, state and local government regulations. This includes developing, monitoring and revision of policies and procedures that address risk management, HIPAA compliance, 340B pharmacy and other regulatory requirements.

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

Location: This position will serve as a Lead Patient Access Representative for both Short North and King Lincoln Health Centers.

Position Status: Part-Time (Benefit Eligible) , must work 30 hours per week to be eligible for benefits

Schedule: Evening shift, Monday - Thursday 3:00 p.m. – 9:00 p.m. ; Saturday 8 a.m.-1 p.m.

HOURLY RATE: $20.43-$24.52

BENEFITS:

• PTO
• Vision
• Dental
• Health
• 401k
• Sick time
• Paid Holidays

POSITION SUMMARY

Reporting to the Clinic Manager, the Patient Access Representative (PAR) Lead serves as the operational lead for Patient Access functions across the King Lincoln and Short North Health Centers. This position provides frontline leadership, training, coaching, and daily operational support to Patient Access Representatives while maintaining direct patient-facing responsibilities.

The PAR Lead serves as the primary point of contact for registration, scheduling, patient access workflows, and operational issues that arise during clinic hours. This position works collaboratively with Clinic Managers, providers, nursing staff, and other operational leaders to ensure adequate staffing coverage, exceptional patient experiences, regulatory compliance, and efficient clinic operations.

The PAR Lead is responsible for coordinating coverage between assigned locations, supporting onboarding and training efforts, monitoring registration accuracy and workflow compliance, and assisting with the resolution of patient and staff concerns.

This position requires regular travel between the King Lincoln and Short North Health Centers.

ESSENTIAL JOB FUNCTIONS

Essential functions of the position include, but are not limited to:

• Patient registration and scheduling
• Insurance verification and eligibility review
• Training and onboarding support
• Workflow monitoring and quality assurance
• Patient flow coordination
• Staff scheduling coordination
• Customer service and patient relations
• Escalation management and problem resolution
• Data entry and reporting
• Utilization of Epic and Microsoft Office applications
• Reliable transportation between clinic locations

MAJOR AREAS OF RESPONSIBILITY

Leadership and Operational Support

• Serve as the designated Patient Access Lead after regular clinic hours.
• Provide operational support and guidance to Patient Access Representatives.
• Serve as the first point of contact for operational questions, workflow concerns, and patient access issues.
• Assist Clinic Managers with maintaining consistent registration and scheduling processes across assigned clinics.
• Coordinate daily staffing coverage between King Lincoln and Short North to ensure adequate operational support.
• Identify coverage gaps and collaborate with Clinic Managers to implement staffing solutions.
• Assist with maintaining clinic readiness and efficient patient flow.
• Support implementation of operational initiatives, workflow changes, and patient access best practices.
• Collaborate with team members to resolve time sensitive issues
• Review registration reports to identify errors

Training and Staff Development

• Assist with onboarding and training of newly hired Patient Access Representatives.
• Serve as a preceptor and mentor for Patient Access staff.
• Provide ongoing coaching, feedback, and support regarding registration, scheduling, insurance verification, and customer service expectations.
• Identify training opportunities and communicate recommendations to Clinic Managers.
• Reinforce departmental policies, procedures, and workflows.
• Support competency validation and ongoing staff development activities.

Patient Access Operations

• Perform all duties of a Patient Access Representative.
• Schedule appointments for all health center services.
• Verify patient demographics, insurance information, eligibility, and sliding fee documentation.
• Collect copays, balances, and required patient payments.
• Complete registration and check-in functions accurately and efficiently.
• Manage provider scheduling requests as assigned.
• Scan and maintain patient records in accordance with organizational standards.
• Monitor appointment schedules and support efforts to reduce no-show rates.
• Assist with management of registration work queues and patient access tasks.

Quality Assurance and Compliance

• Monitor registration accuracy and adherence to established workflows.
• Conduct routine audits of patient access processes as assigned.
• Assist with identifying registration errors, insurance verification issues, and workflow gaps.
• Ensure compliance with HIPAA regulations and organizational policies.
• Support quality improvement initiatives related to patient access and patient experience.
• Assist with monitoring departmental metrics and identifying opportunities for improvement.

Customer Service and Escalation Management

• Demonstrate exceptional customer service and patient advocacy.
• Assist with resolution of patient complaints and service concerns.
• Handle escalated situations professionally and efficiently.
• Collaborate with clinical and operational teams to address patient concerns and improve service delivery.
• Promote a welcoming, inclusive, and patient-centered environment.

Team Collaboration

• Partner with providers, nursing staff, behavioral health staff, case management, pharmacy, and other departments to ensure coordinated patient care.
• Participate in departmental meetings and operational huddles.
• Support communication between clinic locations to promote consistency and operational excellence.
• Foster a culture of teamwork, accountability, and continuous improvement.

Additional Responsibilities

• Comply with Equitas Health Corporate Compliance Standards of Conduct and related policies.
• Demonstrate unconditional positive regard toward patients, staff, and community members.
• Maintain cultural humility and support Equitas Health's commitment to diversity, equity, inclusion, and belonging.
• Perform other duties as assigned.

EDUCATION/LICENSURE

• High School Diploma or GED required.
• Associate degree in Healthcare Administration, Business Administration, or related field preferred.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER QUALIFICATIONS

• Minimum of three years of healthcare registration, patient access, medical reception, or related experience required.
• Minimum of one year serving as a lead, trainer, preceptor, or informal team leader preferred.
• Experience in a Federally Qualified Health Center (FQHC) preferred.
• Experience with Epic Electronic Health Record preferred.
• Strong knowledge of insurance verification, eligibility determination, sliding fee programs, and patient registration workflows.
• Demonstrated ability to train, mentor, and coach staff.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Demonstrated problem-solving and conflict-resolution skills.
• Strong customer service skills.
• Ability to work independently while supporting team success.
• Proficiency with Microsoft Office applications.
• Ability to maintain confidentiality.
• Reliable transportation and ability to travel between assigned clinic locations.
• Regular and predictable attendance required.

PREFERRED COMPETENCIES

• Leadership without direct authority
• Operational decision-making
• Staff coaching and development
• Workflow improvement
• Patient experience excellence
• Team collaboration
• Adaptability and flexibility
• Data accuracy and attention to detail

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

SALARY: $58,700-$73,300

BENEFITS:

• PTO
• Vision
• Dental
• Health
• 401k
• Sick time

POSITION SUMMARY:

The Care Right There (CRT) Therapist is responsible for providing comprehensive, client-centered mental health treatment to clients who are living with HIV/AIDS. Care Right There is a Ryan White Part A funded mental health treatment program focusing on meeting the needs of clients who have identified mental health needs but are unable to access clinic- or office-based treatment due to symptoms and other psycho-social stressors. The CRT Therapist provides treatment to clients in the home, in the community, and via telehealth in an effort to reduce symptoms and barriers that impact the client’s ability to participate in office-based outpatient therapy. The CRT Therapist will complete diagnostic assessment with treatment recommendations and will assist with the client in developing measurable treatment goals. The CRT Therapist will provide outpatient counseling utilizing individual and group modalities. Clients will become more consistent with treatment and therefore achieve viral load suppression. The CRT Therapist will operate in accordance with the established professional standards and guidelines as stated by the Ohio Revised Code and put forth by the Ohio Counselor, Social Work and Marriage and Family Therapist Board. The individual will operate in accordance with the established professional standards and guidelines for the National Association of Social Workers (NASW) or American Counseling Association (ACA) and agrees to adhere to NASW or ACA standards.

ESSENTIAL JOB FUNCTIONS:

Essential functions of the job include, but are not limited to diagnosis and treatment of clients with mental health and substance use concerns; conducting assessments and formulating treatment plans; traveling; driving; utilizing a computer for typing, telehealth, and conducting research; attending meetings; and producing clear, understandable, and timely notes and documentation.

MAJOR AREAS OF RESPONSIBILITIES:

• Provide high-quality outpatient mental health treatment to clients who are living with HIV/AIDS.
• Demonstrate competency in treating clients from marginalized backgrounds, including those who are in the LGBTQ community; Black, Indigenous, and other People of Color (BIPOC); and/or living with HIV/AIDS.
• Collaborate with a multi-disciplinary team of professionals involved in caring for shared clients via Epic, email, phone, or face to face interactions.
• Complete comprehensive, client-focused diagnostic assessments, treatment plans and treatment evaluations.
• Assess appropriate level of care for clients and offer referrals when clinically indicated.
• Determine clients’ risk of harm, promptly complete safety plans when clinically indicated, and consult with supervisor when needed.
• Conduct regular follow-up with inactive clients to encourage participation in treatment.
• Provide community-/home-based treatment to clients who are unable to participate in traditional office-based services.
• Assist in development and facilitation of support groups and therapy groups.
• Demonstrate unconditional positive regard and conduct all aspects of job responsibilities with a focus on exceptional customer service.
• Maintain client records as directed by agency policies and procedures.
• Complete identified training to stay informed about current research and psychotherapy interventions.
• Assist with program development and the continued education of staff, students and community on relevant topics.
• Other duties as assigned by supervisor.

EDUCATION/LICENSURE:

• Masters degree in social work or counseling
• LSW or LPC licensure (LISW or LPCC preferred)

Knowledge, Skills, Abilities and other Qualifications:

• Post-Master’s experience providing mental health and/or substance use treatment
• Must have knowledge of, sensitivity to, interest in, and competence in cultural differences, HIV/AIDS, minority health, sexual practices; a demonstrated competence in working with Black, Indigenous, and other People of Color (BIPOC), LGBTQ individuals, and people living in poverty
• Strong written and oral communication skills
• Proficiency in all Microsoft Office applications and other computer applications
• Familiarity with EPIC or other Electronic Health Systems (EHR) preferred
• Reliable transportation, driver’s license, and proof of auto insurance
• Knowledge and adherence to professional standards and ethics

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

Health, Dental PTO, 401K, Vision